Shipping policy

At XLY Technology LLC, we aim to make the delivery of your phone cases and digital accessories clear and straightforward. This Shipping Policy explains our shipping locations, order processing times, delivery arrangements, and procedures for shipping-related issues.

1. Shipping Locations

We currently ship orders within the United States only.

Shipping availability is determined at checkout. Orders placed with addresses outside our supported delivery area may be canceled and refunded.

2. Order Processing

Most orders are prepared for shipment within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays. Processing may take longer during holidays, promotional events, or periods of unusually high order volume.

If an item requires a different processing time, we will provide that information when available.

3. Shipping Methods

We work with shipping providers such as USPS, UPS, FedEx, and other suitable carriers.

The available shipping method may vary depending on the delivery address, package size, product characteristics, and carrier availability.

4. Shipping Costs

We offer free standard shipping on U.S. orders of $68 or more.

The $68 minimum is calculated using the order subtotal after discounts and before taxes and shipping charges.

For orders below $68, the applicable shipping fee will be displayed at checkout.

If expedited shipping or special handling is available, any additional cost will be shown before payment.

5. Estimated Delivery Times

Estimated delivery information may be displayed at checkout or provided after shipment.

Delivery estimates begin when the carrier receives the package and do not include order processing time.

Actual delivery times may vary due to location, carrier operations, weather, holidays, and other circumstances outside our control. Estimated dates are not guaranteed unless expressly stated.

6. Shipping Delays

We make reasonable efforts to ship orders within the stated processing period.

If we cannot ship your order within the promised timeframe, we will provide an updated estimate and, where required by applicable law, offer the option to accept the delay or cancel for a prompt refund.

If an order cannot be fulfilled, we will notify you and refund any payment collected for the unavailable order.

7. Order Tracking

When tracking information is available, we will send it to the email address provided during checkout.

Tracking updates may take some time to appear after the shipping label is created or the package is handed to the carrier.

8. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including any applicable apartment or suite number.

If you notice an address error, please contact us as soon as possible.

We will try to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping charges caused by an incorrect address provided by the customer may be the customer's responsibility.

9. Product Packaging

Phone cases and digital accessories are packaged using suitable protective materials to help reduce the risk of damage during transportation.

Packaging may vary depending on the product, order size, and shipping requirements. Specific packaging styles are not guaranteed unless stated on the product page.

10. Product Compatibility and Safe Handling

Before ordering, please review the listed device compatibility, model requirements, and product specifications.

Phone cases and other device-specific accessories may not fit every device model. Charging accessories and other electronic items, when offered, should be used only according to their stated compatibility and instructions.

Keep small detachable accessories and packaging materials away from young children. Do not use electronic accessories that appear damaged, unusually hot, or otherwise unsafe.

11. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing a product or included component, please contact us promptly.

Include:

Your order number
A description of the issue
Photos of the item and packaging, when available

Please retain the product and packaging when reasonably possible until the issue has been reviewed.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution in accordance with our Refund & Return Policy and applicable law.

If tracking shows that an order was delivered but you cannot locate it, contact us so we can help review the shipment information.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests submitted before shipment. Once an order has shipped, changes or cancellations may no longer be possible.

Eligible items may still be returned under our Refund & Return Policy.

13. Policy Updates

We may update this Shipping Policy to reflect operational changes or applicable requirements.

The current version published on our website will apply to future orders, subject to any rights and conditions already established for accepted purchases.