Refund policy

We want customers to feel confident when purchasing phone cases and digital accessories from XLY Technology LLC.

This Refund & Return Policy explains our return window, eligibility requirements, refund procedures, and available remedies for damaged, defective, or incorrect products.

This policy applies to purchases made through our online store for delivery within the United States.

1. Return Window

You may request a standard return within 30 calendar days after your order is delivered.

Return requests made after this period may not qualify for a standard return unless a different arrangement was disclosed or agreed upon.

This timeframe does not limit any rights available under applicable law for defective, unsafe, or nonconforming products.

2. Return Eligibility

To qualify for a standard return, the product should:

Be unused and in its original condition.
Be clean and free from damage caused by use or improper handling.
Include all original product components and accessories.
Include original packaging when reasonably available.
Be accompanied by an order number or other proof of purchase.

Items that have been altered, significantly used, or returned with missing essential components may not qualify for a standard return.

These conditions do not override applicable legal rights concerning defective or incorrect merchandise.

3. Phone Cases and Digital Accessories

Returns for phone cases, device covers, watch bands, carrying sleeves, and similar accessories are evaluated according to their condition and included components.

Customers should confirm compatibility before purchase, including the correct phone model, device generation, size, and attachment type where applicable.

For standard returns, products should not show signs of extended use, scratches, permanent adhesive application, or damage.

If an accessory includes detachable straps, clips, connectors, or other functional components, those items should be included with the return.

For electronic accessories, discontinue use if the item appears damaged or unsafe.

4. Personalized and Final-Sale Items

Customized, personalized, or made-to-order products may not qualify for standard returns when the restriction was clearly disclosed before purchase.

Products specifically marked as final sale may also be subject to disclosed return restrictions.

These exclusions do not remove remedies required by law for defective, incorrect, or nonconforming items.

5. How to Request a Return

Please contact us before shipping an item back.

To begin a return request, email hello@xlytechspace.com or call +1 (304) 881-9339.

Provide:

Your name
Your order number
The product you wish to return
The reason for the return
Relevant photographs, if requested

We will review your request and provide return instructions when the item is eligible.

Do not send returns directly to our Denver business address unless our support team specifically instructs you to do so.

The appropriate return destination may vary by order. Sending a package without authorization or to an incorrect address may delay processing.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Company error or confirmed product issue: If you receive the wrong product, an item damaged before or during delivery, or a product with a confirmed manufacturing defect, we will provide an appropriate return-shipping solution, such as a prepaid label or reimbursement of reasonable return shipping costs when applicable.

Change of mind or incorrect selection: If you return an eligible item because of personal preference, an incorrectly selected model, or another reason unrelated to a product defect or our error, you are generally responsible for the return shipping cost.

Original shipping charges are normally nonrefundable for preference-based returns unless otherwise stated or required by law.

Any applicable return-shipping costs will be communicated before the return is arranged.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 calendar days after delivery.

Please provide your order number, a description of the issue, and photographs when available.

We may request additional information to determine the appropriate resolution.

Depending on the circumstances, we may offer:

A replacement product
Replacement components
A partial refund
A full refund
Another remedy required by applicable law

The preferred 7-day reporting period helps us investigate delivery-related problems. It does not eliminate legal rights that may apply after that period.

If an electronic accessory appears unsafe, stop using it while the issue is reviewed.

8. Missing Components

If your order is missing a component that was supposed to be included, please contact our customer support team.

Examples may include listed charging cables, attachment clips, straps, connectors, or other accessories specifically identified as part of the purchased product.

We will review the product listing and order details to determine whether a replacement component, replacement item, or refund is appropriate.

9. Return Inspection and Approval

Once an authorized return is received, we may inspect the item to confirm its condition, completeness, and eligibility.

We will notify you of the outcome.

If the return is approved, a refund will be initiated using the original payment method unless another arrangement is required by law or expressly agreed upon.

10. Refund Processing Time

After a refund is processed, it typically takes approximately 7–14 business days for the funds to appear in your account.

Actual timing depends on your payment provider and financial institution.

Any shorter refund deadline required by applicable law will take precedence.

If the expected period has passed, please contact us with your order information.

11. Exchanges

We do not generally offer direct exchanges for changes in color, style, product preference, or device model.

If you want a different eligible product, you may request a return under this policy and place a new order.

For defective or incorrect items, we may arrange a replacement where appropriate.

12. Gift Purchases

Returns involving gifts are generally refunded to the original purchaser's payment method.

A refund cannot ordinarily be redirected to a gift recipient unless an alternative arrangement is agreed upon or required by law.

Proof of purchase may be requested.

13. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before shipment.

Once an order has been handed to the carrier, cancellation may no longer be possible. You may request a return after delivery if the product meets the applicable conditions.

If we cancel an order because it cannot be fulfilled, any payment collected for that order will be refunded.

14. Product Care and Safety

Proper handling helps maintain the condition of phone cases and digital accessories.

Please follow any product-specific cleaning, installation, compatibility, and operating instructions.

Avoid exposing accessories to excessive heat, harsh cleaning chemicals, or moisture beyond their stated capabilities.

Disconnect powered accessories before cleaning. Do not use damaged cables, connectors, or charging equipment.

Keep small detachable parts away from young children.

Damage caused by misuse, improper installation, unauthorized modification, or ordinary wear may not qualify as a manufacturing defect under the standard return process.

These provisions do not affect any nonwaivable consumer rights.

15. Consumer Rights

This policy does not limit rights or remedies provided by applicable federal or state law.

If a product is defective, unsafe, misrepresented, or otherwise fails to meet legally required standards, you may be entitled to remedies beyond our standard return conditions.

Where this policy conflicts with mandatory legal protections, applicable law will govern.